Privacy Policy

1. Our Commitment to Privacy

At Service At Home, protecting your personal information is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access our website, mobile App, or services.

By using our platform, you acknowledge that you have read and understood this Policy.

2. Information We Collect

We may collect different categories of information, including:

a) Technical & Usage Data

When you visit our website, certain information may be collected automatically, such as:

• IP address
• Device type and operating system
• Browser type and version
• Pages viewed and time spent on the website
• Referral source and browsing behavior

This information helps us improve website performance and user experience.

b) Transaction Information

If you make a booking or purchase through our platform, we may collect details necessary to process the transaction, such as:

• Service details
• Booking history
• Payment confirmation data

Payment card details are processed through secure third-party payment gateways and are not stored on our servers.

c) Registration & Contact Details

When you create an account, request a service, or subscribe to communications, we may collect:

• Full name
• Phone number
• Email address
• Service address

d) Voluntary Information

Any information you choose to provide through forms, surveys, feedback submissions, or customer support interactions may also be collected.

3. Use of Information

We use collected information for purposes including:

• Managing bookings and service delivery
• Communicating appointment confirmations and updates
• Providing customer support
• Improving our services and website functionality
• Sending promotional material (if you have opted in)
• Meeting legal or regulatory requirements

4. Cookies & Tracking Technologies

Our website and Mobile App may use cookies and similar technologies to enhance user experience, analyze website traffic, and remember preferences.

You may disable cookies through your browser settings; however, certain features of the website may not function properly without them.

5. Sharing of Personal Information

We do not sell or rent personal data to third parties.

Information may only be shared with:

• Authorized service providers for fulfilling bookings
• Secure payment processors
• IT and hosting service providers
• Regulatory or government authorities where legally required.

All such parties are expected to maintain confidentiality and data protection standards.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your data, no online transmission method can guarantee complete security.

7. Third-Party Information

If you provide personal information about another individual, you confirm that you have obtained their permission to share such information with us.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

9. Your Rights

Subject to applicable laws, you may request to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications

Requests may be submitted through our official contact channels.

10. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external platforms.

11. Policy Updates

We may revise this Privacy Policy periodically. Any updates will be published on our website, Mobile App and continued use of our services indicates acceptance of those changes.